Elements and Performance Criteria
- Plan and prepare
- Applicable OHS, legislative and organisational requirements relevant to quality or compliance issues in the manufacturing and installation of security screens and grills are verified and complied with
- Instructions and/or plans are read and interpreted to identify the process required to complete work tasks
- Tools and equipment selected to carry out tasks are consistent with the requirements of the job, checked for serviceability and any faults are rectified or reported prior to commencement
- Materials appropriate to the work application are identified, obtained, prepared, safely handled and located ready for use
- Workplace environment considerations are identified and measures to reduce noise, dust and obstacles are applied
- Identify quality and/or compliance issues
- Define and determine the issues to be investigated
- Assess the issues to determine whether it is a defect in workmanship, process or material
- Objectively identify and document current conditions of hardware, software, user or procedure
- Provide a verbal and/or written report in accordance with organisation policy on the nature of the problem and probable cause
- Recommend solutions to resolve issues identified
- Identify hardware, software, user or procedural quality and/or compliance area(s) to appropriate person in the organisation
- Identify and rank potential solutions to resolve the issue(s)
- Determine in accordance with organisational policy whether the issue can be resolved at current or higher level
- Select the solution to fix the issue or refer to appropriate person for decision
- The implementation of the recommended solution is planned together with an evaluations strategy to assess the solutions' effectiveness
- Verbal and/or written report is submitted in accordance with organisational requirements recommending action to be taken and/or advising action taken and outcome
- Clean up